We offer a 30-day return policy on new items (bikes and special orders excluded). Sale items are final. No returns on bikes once they leave the store.
If there’s a problem with something you purchased from us, you can either bring it to our store or ship it back. Ship returns via Ground UPS or insured US Mail (we do not accept CODs). We will refund shipping costs on damaged or incorrect merchandise. Merchandise returned that appears used will be subject to a 10% restocking fee. (Labor fees are not refundable.)
For in-store pickup, your item will be in layaway. We will hold the item for 10 days unless other arrangements are made. At that point the item will be put back in stock and you will be refunded. There will be a 5% restocking fee for any returns or non picked up items to cover credit card processing (we get charged both ways). Exchanges of the same item (different size/color) are free.
For shipped items, we will take returns/exchanges within 30 days at your shipping expense. No returns on bikes once they leave the store.
We protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts all of the information you provide to us and prevents outside parties from being able to “see” your transaction information. When your account information is displayed on your screen, we only display the last five digits of your credit card numbers. You also have the choice of whether or not to save credit card information with us in your Online Account.
Prices and Information
Our website is intended to help you. We make every effort to maintain current, accurate prices in our online catalog. And we strive for similar accuracy and timeliness with the other information we offer here. We appreciate your understanding should any of the prices or other information provided be incorrect and regret any inconvenience such mistakes may create. Please bring any errors you find to our attention on your next visit or by calling or emailing us. Thank you!
We offer shipping on items within the Continental U.S. Some of our brands (most bikes) do not allow us to sell online per our dealer agreements. We ship merchandise via USPS Priority Mail, which includes tracking and insurance.
We do however offer a bike boxing/shipping service for 3rd Party sales or if you need your bike shipped here or home. We use BikeFlights for the shipping service and boxing a bike costs $150. Shipping costs depends on location and weight, but averages between $250-$400.
Thank you for reviewing our policies regarding any personal information you may choose to provide at our website. We take your privacy very seriously and carefully protect any and all information entrusted to us. We only collect information that helps us serve you better and that you voluntarily provide. We do not share your information with anyone else unless you’ve approved of such sharing in advance.
What Information We Collect
The following types of information may be collected at this website (if you volunteer it):
- your e-mail address
- your first and last name
- your street address, city, state and ZIP Code
- pertinent information specific to an event or activity (where relevant)
More About E-Mail & Postal Addresses
If you supply us with your e-mail and/or postal addresses, and do not specify otherwise, you may receive periodic messages from us with information on new products, services or upcoming events.
If, later, you decide you no longer wish to receive such messages, you may let us know by sending an e-mail, calling or writing us. To ensure we correctly identify you (many names are similar), please be sure to include your complete name and address and all e-mail addresses that may be associated with your record. This helps us accurately locate your information in our file. Such information will only be used to comply with your request.
If you would like to see your contact information we have on file, please stop in or let us know to what address you’d like us to send a copy.
Please check this page for periodic updates on our policies regarding any personal information you’ve provided to us via our website. Thank you for visiting us online. We appreciate the opportunity to serve you.
Effective as of February 2017