Frequently Asked Questions
Q: What is the best way to rent a bike?
A: Right here, on this website! But please call us if you have some questions on what bike you should rent.
Q: Do you take cash or check for a rental?
A: No, we require a credit card for renting bikes as well as identification from each renter.
Q: Can I pick up my bike the night before?
A: In the busy Summer months this is extremely hard to do. If you have an early Monarch Crest Shuttle (not ours) you really should book the bike for the day before to ensure you get it. If your bike is available and ready we have no problem letting you pick it up after 5 pm. This is a gamble. If you have an 8AM Saturday Monarch Crest shuttle with us get here at 7:30 AM and we will have your bike ready.
Q: Is a helmet included?
A: Helmets are included, as well as a basic tool kit - pump, patch kit, multi-tool, spare tube
Q: Are rentals by the hour or by the day?
A: By the Day. Rental prices are for when the bike is picked up until 5:00 Pm that day.
Q: Where do I ride?
A: We'll show you on a map, or check out our app - find Absolute Bikes in your favorite app store.
Q: I really enjoyed my ride, can I keep the bike the extra day?
A: If the bike is not already rented for the next day, of course! Just call or stop in and we will check for you and take care of payment.
Q: What is your cancelation policy?
A: Please give us 48 hours notice. If you fail to do so, we will bill your card for the first day of the reservation for each bike that we could have rented otherwise.
Q: Do you have a way I can put the bike on my car?
A: We offer Thule T2 hitch rack (2" hitch, 2 or 4 bikes) and tailgate pads for rent. Be very careful transporting bikes as you are responsible for damages.
Q: Do you offer bike insurance?
A: No. You are responsible for any damage to the bike including chips, dings, cut tires, bent derailleur or hanger, cut tires, etc. We will go over the damage policy with each rider. Please ride carefully and take care of the bikes. We are reasonable to work with.
Q: What if the bike I rented from you is stolen?
A: We sure hope this never happens, but if it does you are responsible for the replacement cost of that bicycle. Please never leave rental bikes unattended. Always use a lock around town - ask us if you need to borrow one with your rental! If you want to eat in town just bring the bikes here while you are eating and we will take care of them until you need them again.
Q: What if I can't return my bike on time?
A: Please contact us during business hours so we know what's going on. If the bike is rented by someone else the next day you will be charged an additional day rental. Never, ever leave a bike at the shop after business hours.