Q: Can I just walk in and rent bikes?
A: We highly recommend booking online in advance. This will guarantee you get bikes and will save you a lot of time. With a group of 4 or more booking in advance will save you an hour at least!
Q: Do you offer half day rentals?
A: No, our rentals are from time of pick until 5 pm the day of return.
Q: Do you take cash or check for a rental?
A: No, we require a credit card for renting bikes as well as identification from each renter.
Q: When is my rental bike due back?
A: Rentals are due back by 5 PM the day of rental, regardless of pick up time. For multiple day rentals, the bike is due back the last day of rental by 5pm.
Q: What if I can’t return my bike on time?
A: In order to get the bikes cleaned, tuned and ready for the next rental we need them back by 5 PM. If the rental bike is not returned by 5 PM a late charge of $25.00 will be applied. If the bike is not returned until the following morning (please don’t do this) a second day rental will be charged. We are nice people but late returns cause all sorts of problems for our staff and customers. Please return the bikes on time.
Q: Can I pick up my bike the evening before?
A: No, evening pick-up is not offered.
Q. I really need my rental bike the evening before, what can I do?
A: Sorry, We do not offer evening pick up on rentals. If you have an early morning shuttle with High Valley or are just getting an early start you will need to reserve the bike a second day to secure your rental. If you are doing our Monarch Crest Shuttle, your bike WILL be ready for you!
Q: Why don’t you offer an evening pick up?
A: We can not guarantee what time rental bikes will be back or what condition they will come back in. We often don’t have enough time between drop off and an evening pick up to get the bikes ready to go out again.
Q: Is a helmet included?
A: Helmets are included, as well as a basic tool kit – pump, patch kit, multi-tool, spare tube.
Q: Are rentals by the hour or by the day?
A: By the Day. Rental prices are for when the bike is picked up until 5:00 pm that day.
Q: Where do I ride?
A: We have a plethora of maps and advice in the shop. Apps like MTB Project and Trailforks have all the local trails on them. Here are a few of our trail recommendations. In the busy riding season it is difficult for us to spend enough time planning rides and routes for each rental customer. We encourage you to do some research and have some riding plans made before you arrive. This will also save you a lot of time.
Q: I really enjoyed my ride, can I keep the bike the extra day?
A: If the bike is not already rented for the next day, of course! Just call or stop in and we will check for you and take care of payment. In the Summer months it is very likely that someone else has the bike rented the next day.
Q: What is your cancelation policy?
A: Please give us 48 hours notice. If you fail to do so, we will bill your card for the first day of the reservation for each bike that we could have rented otherwise.
Q: Do you offer cancellations based on weather?
A: If it falls outside our 48 hour cancellation policy, yes. Otherwise we will offer a 100% credit for another day or towards purchases in store.
Q: I have rented a bike for multiple days, what if I want to return it early?
A: If it falls under our 48 hour cancellation policy, no problem, otherwise the day or days booked will not be refunded.
Q: Do you offer bike insurance?
A: No. You are responsible for any damage to the bike including chips, dings, cut tires, bent derailleur or hanger, cut tires, etc. We will go over the damage policy with each rider. Please ride carefully and take care of the bikes. We are reasonable to work with.
Q: What if the bike I rented from you is stolen?
A: We sure hope this never happens, but if it does you are responsible for the replacement cost of that bicycle. Please never leave rental bikes unattended. Always use a lock around town – ask us if you need to borrow one with your rental! If you want to eat in town just bring the bikes here while you are eating and we will take care of them until you need them again. If your rental is for multiple days, we will also store overnight if you don’t have a secure location.
Still have questions? Email us at firstname.lastname@example.org.